Fourth quarter holiday shopping results have always dictated retail financial success. While the marketing channels, tactics and consumer preferences have changed over the years, the fact that many retailers reap as much as half their annual revenue between the Thanksgiving and Christmas holidays has remained constant.Read More
Recently, I arranged for a parcel to be shipped internationally. The online ordering and payment process was simple, and my package would be collected from me and sent the next day; in time for the event it was intended. I was pleased.Read More
“The first step in exceeding your customer's expectations is to know those expectations.”
Perhaps you’ve heard this quote by marketing guru Roy H. Williams. Even if you haven’t, you will most likely agree with it. Knowing who your customers are and what they want makes perfect business sense, since customer feedback can drive product direction, pave the way for better customer experiences and help identify new business channels and partners.
But how do you get to know your customer if you sell exclusively through distributors or retailers? Are manufacturers disadvantaged by being disconnected from their consumers? How do they overcome this?Read More
What is the state of organizations’ Master Data Management (MDM) capabilities? And how do organizations cope with MDM, benchmarked against one another? To find the answers to those questions, Stibo Systems recently hosted a Master Data Management Benchmark Assessment. The assessment was prepared by Michael Lock, Vice President and Principal Analyst of the Aberdeen Group.Read More
We recently spent a couple of days talking with a number of Chief Data Officers (CDOs) from some of the largest Financial Service organisations in the world, discussing many of the challenges they face today. And it was a real eye-opener.Read More
2017 is soon coming to an end, which means that the General Data Protection Regulation (GDPR) will arrive very shortly. This leaves companies with just a few months to get their final GDPR preparations in place to avoid economic sanctions and public scandal. But how far are organizations really in their preparations? Will they be ready? And what about the non-European companies? How much will they all invest in the new personal data regulation and what are their biggest challenges? Will consumers even use their new rights?Read More
Although it’s been almost 28 years, since Bill Gates said, “Banking is necessary. Banks are not” (1990), they are more relevant than ever. The banking industry has in a lot of ways already felt the shaking in its foundation during some years, as innovative digital financial services providers – the so-called FinTechs - have entered the market and now to a certain degree compete with traditional brick and mortar banks. (Learn more about it in the blog post: Traditional banking vs new financial disrupters: Who’ll win the data battle?)Read More
Historically, customer data has been often difficult to acquire, clean and, most of all, interpret. With the advent of the Internet of Things (IoT) there has been a sharp increase in both the availability of customer data as well as how much information manufacturers are able to collect from their product’s everyday use. This year alone, Gartner estimates that 8.4 billion connected "things" are already in use.Read More
We all know that data is a valuable commodity and that each year companies invest in a broader range of data-driven projects in order to understand their customers better.Read More
My dear bank,
You and I have had a relationship for so many years now. It has always been a relationship based on give-and-take: You allowed me credit, I paid interest, you stored my money. Our relation did not excite me, nor did your brand make me particularly proud as a customer. But after all, I felt in good hands and – more importantly – I did not spend many thoughts on us. With you I felt safe and that’s why I did not look for another partner.
But now, all of that has changed. And it all happened because I got married 4 years ago.Read More