Your customer data and how you handle it is an indicator of how successful your business is. In fact, poor customer data management leads to bad customer experiences, slow processes and now - with the General Data Protection Regulation (GDPR) in effect - increased risk. If you’re not GDPR compliant, you face massive fines and negative attention.

How do you know if you have a customer data problem? Six signs indicate if your business has customer data management issues and if you’re not complying with the GDPR.

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What are the financial business benefits of having a clear, single view of your customers? By a single view, I mean a comprehensive picture of their engagement habits, purchase history and more.

I want to explore the financial benefits – for you as a company – of getting to know your customers better, and also take a look at the benefits to your customers from the improved experience they’ll receive from you.

In essence, the aim of getting to know your customers should be to create a win-win situation for all concerned.

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Stibo Systems has been positioned as a “Leader” in this year’s report, The Forrester Wave™: Product Information Management Solutions, Q2 2018. We believe that this is important for two reasons. First, in an environment that seems to be evolving faster than ever, having a trusted, credible third party offer this kind of perspective carries a great deal of weight with potential customers. What’s even more impressive is, according to the report, we are “the only PIM vendor to maintain a position as a Leader across Forrester's past three PIM Waves”–in our view, this is recognition that our long-term Business-first approach to master data management is working from a customer perspective. 

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Is GDPR—the General Data Protection Regulation enforced by the EU on the 25th of May 2018—yet another obstacle and nuisance to the much-burdened CIOs, or is it a positive game-changer that can help drive new business and make organizations more efficient?

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Oh, how times have changed for retail. 

Some of the biggest retailers we know have been in distress, either filing Chapter 11 bankruptcy or shutting their doors altogether. It’s not (all) Amazon’s fault, although they get the brunt of the blame. The truth is, modern consumers are savvy and have increased expectations. They demand that retailers know more about them, what they want, and what they don’t want.  

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It’s much harder to be original than it is to follow in the footsteps of others. And, when it comes to delivering a successful IT project, this is not a bad thing. Thomas Edison once said, "I have not failed. I’ve just found 10,000 ways that won’t work."

When asked how he could compose with so much originality, Mozart replied, "I never tried to be original in my life." He "simply" built upon what many others before him had done.

Similarly, when you’re starting your data journey, it’s wise to use the lessons, learnings and experience of others to help guide your project. The result will be fewer mistakes, a smoother delivery and a greater chance of success.

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It’s not news to anyone that today’s data-driven market is constantly changing. Consumer demand has changed the way businesses operate as it applies to product development. That said, how can your organization meet customers’ demands while ensuring quality products? This is where the combination of product lifecycle management (PLM) and product master data management (PMDM), traditionally known as product information management (PIM), can help you stay ahead of your competitors.

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This is a recap of Stibo Systems’ webinar “How to meet and sustain the GDPR requirements using data governance” where The Data Governance Coach, Nicola Askham, shares insights into the relationship between data governance and data protection, including the General Data Protection Regulation (GDPR). You can listen to the full 30-minute webinar on-demand anytime you want.

 

Just a few years ago, the discipline of data protection was mainly about securing who had access to your data and ensuring the data did not fall into the wrong hands. Data governance, on the other hand, was mainly about managing your data and improving your data quality. Despite what many people think, data governance and data protection have never been the same thing, and the line between the two disciplines used to be very clear. But now, Data Governance Coach Nicola Askham does not see this line existing anymore. Instead, we have a relationship between data governance and data protection where they work together and complement each other. What happened?

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Recently, I arranged for a parcel to be shipped internationally. The online ordering and payment process was simple, and my package was scheduled to be collected from me and sent the next day; in time for the event it was intended. I thought I was pleased...

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The 25th of May 2018 has come and gone, and the General Data Protection Regulation (GDPR) is now official. In this blog post we'll share a few insights into what you as a business should—and should not—do, in the wake of the GDPR.

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