Although it’s been almost 28 years, since Bill Gates said, “Banking is necessary. Banks are not” (1990), they are more relevant than ever. The banking industry has in a lot of ways already felt the shaking in its foundation during some years, as innovative digital financial services providers – the so-called FinTechs - have entered the market and now to a certain degree compete with traditional brick and mortar banks. (Learn more about it in the blog post: Traditional banking vs new financial disrupters: Who’ll win the data battle?)Read More
Historically, customer data has been often difficult to acquire, clean and, most of all, interpret. With the advent of the Internet of Things (IoT) there has been a sharp increase in both the availability of customer data as well as how much information manufacturers are able to collect from their product’s everyday use. This year alone, Gartner estimates that 8.4 billion connected "things" are already in use.Read More
My dear bank,
You and I have had a relationship for so many years now. It has always been a relationship based on give-and-take: You allowed me credit, I paid interest, you stored my money. Our relation did not excite me, nor did your brand make me particularly proud as a customer. But after all, I felt in good hands and – more importantly – I did not spend many thoughts on us. With you I felt safe and that’s why I did not look for another partner.
But now, all of that has changed. And it all happened because I got married 4 years ago.Read More
What exactly is party data? I get asked that question surprisingly often and have found that many - even in the Master Data Management (MDM) space - are not completely familiar with the term "party". I am of course not referring to the good times had with friends but rather the way in which we can describe the master data domain that predominantly looks after individuals and organisations. In this blog post, I will try to clarify exactly what party data is and why it's important to master it.Read More
Blockchain and the General Data Protection Regulation (GDPR) are currently two of the hottest buzzwords. But they have more than just the buzz in common: Nobody yet knows what the impact of either will be.Read More
Companies are still struggling to find ways to manage massive amounts of data in a way that drives their customer-centric strategic initiatives without becoming a bottleneck to the entire organization. Along the path to success, data quality, governance, and other critical decisions around your master data need to be made that can significantly impact your company’s growth.Read More
And What Their Competitors Don’t Understand
Delivering outstanding customer experiences (CX) continues to be the standard for most businesses competing in the digital economy. It’s easy to understand why. Businesses have long known that satisfied customers buy more often, in higher volumes, leading to long term value and loyalty.Read More
Most industries have felt the winds of change for a while now. A change where digital strategies, customer-centricity, and product innovation are making its way to the heart of business. And now these winds are blowing across Consumer Packaged Goods (CPG) industries. How do CPG companies set sails to benefit from the changes and the emerging trends and predictions that are surfacing in the industry right now? In this post, we list what we see as the seven most prominent mega-trends affecting CPG right now, what challenges and opportunities they bring and what you can do to leverage the synergies existing within them.Read More
The GDPR is a new legislation designed to strengthen the protection of EU citizens’ personal data, by setting new standards for the management and use of the data, whether your business is European or not (you can find much more useful information on this GDPR site).
Up until now, businesses have traditionally ‘owned’ the personal data of their customers, employees and other individuals. But from May 25th, 2018 individuals will be given several new personal data rights, putting the ownership right back in to the hands of each individual. From then on, personal data, such as email address, phone number, social media handles, location data and more, will be on a loan basis only, as individuals can request all of their data deleted or transferred to someone else anytime they want.Read More