Posts about Ecommerce

Dec 8, 2020 2:45:00 PM

How to Reduce Ecommerce Returns after the Holidays

Author: Brian Cluster

Four proactive ways of enhancing product information management instead of returns management – or how to drop from 20% to 0.5% return rate

Returns have been a pervasive problem for online retailers since online shopping began, and it’s only going to become more challenging with the growth in online sales. Right now, we can foresee a perfect storm building with the approaching holiday season’s shopping spike amid the COVID-19 crisis and the encouragement to minimize in-person activities. As a result, January 2021 may be the largest month in absolute volume for returns ever seen by retailers, and January 2nd may be the height of that returns storm.

May 19, 2016 7:29:55 PM

How Brick And Mortar Retailers Join Online Without Compromising CX

Author: Carlos Dufour

The rise in digital, and the success of online shopping giants Amazon and Alibaba, is pushing some traditional brick and mortar retailers such as Fnac, Best Buy, and Carrefour to launch online marketplaces: “A type of ecommerce site where product or service information is provided by multiple third parties, whereas transactions are processed by the marketplace operator."¹

Apr 21, 2016 2:57:50 PM

From Garage Sales to Global E-marketplaces: Why Data Matters

Author: Carlos Dufour

When opening the internet for commercial use in 1995, the idea was that technology could help consumers and producers make markets more efficient. Soon after, the idea of replicating the flea-market garage sale concept and other traditional markets in the online world grew in the minds of entrepreneurs.

The first successful attempt to create an online marketplace on a large scale was eBay.com, which was mainly focused on peer to peer transactions, allowing anyone to become a seller and consumers to access a broad assortment of products.

Oct 28, 2015 5:45:19 PM

Using Master Data Management to Reduce Time to Market

Author: Justine Rodian

We have heard it over and over again: Efficient and agile enterprises tend to come out on top. But what determines whether a business is fast and flexible enough? In this blog post we will take a look at one of the main elements in an effective enterprise dealing with products; time-to-market. Why is it so important and how can Master Data Management for products help?

Jan 11, 2015 12:42:35 PM

NRF 2015 - Focus on Customer Experience Through Technology Innovation

Author: Stibo Systems

Participants will focus on how retail technology enhances the customer experience during National Retail Federation’s (NRF) BIG Show Jan. 11-14 at the Javits Center in New York.

Keynote presentations will set the tone. The Brick is the New Black: Reinventing the Brick-and-Mortar Experience session will explore how retailers can reposition brick-and-mortar stores to be at the center of the customer experience.

Sep 3, 2014 12:32:25 PM

Reduce Product Returns with Accurate Product Information

Author: Stibo Systems

Author: Kayla Cole

How often do you hear someone complain about or return a product? How often have you been the complainant or seen your bottom line suffer due to returns? The fact is, complaints and product returns occur due to bad product information.

Jun 19, 2014 10:58:01 AM

What Is Effective Product Information?

Author: Tim Toews

Last time we discussed why PIM is a customer-facing system. In this post, we’re going to discuss what effective product information looks like and why so many companies don’t have it.

The path to a productive relationship with your customers runs straight through customer service, the customer’s cross-channel experience with your brand and your product content. This is particularly true online where the customer experience of your brand is a function of implementation decisions you and your team have made. For example, what product information do you expose on your Product Detail Page (PDP)? Most retailers understand that the PDP represents the physical product for the online shopper and that compelling product content is needed to ‘romance’ the product. So, while a great product description and a single image repurposed from a catalog were ‘compelling’ in 2000, today’s consumers and B2B end-users expect more, including:

Feb 27, 2014 2:48:33 PM

Omni-Channel Consumers Blur the Lines Between Online and Offline

Author: Brian Cluster

Think back to the last time you visited your favorite retailer’s website. Immediately upon accessing the site, a cookie is dropped into your browser. Later, as you watch television, you see a commercial for new deals available through that retailer’s mobile app. The next thing you do is reach for your mobile device, make a purchase and opt for in-store pickup, and then you’re off to the physical store. Perhaps while you are in the store, you scan a QR code in search of additional deals. Congratulations. You are an omni-channel shopper and this scenario is reality.

Posts about Ecommerce

How to Reduce Ecommerce Returns after the Holidays

Four proactive ways of enhancing product information management instead of returns management – or how to drop from 20% to 0.5% return rate

How Brick And Mortar Retailers Join Online Without Compromising CX

From Garage Sales to Global E-marketplaces: Why Data Matters

Using Master Data Management to Reduce Time to Market

NRF 2015 - Focus on Customer Experience Through Technology Innovation

Reduce Product Returns with Accurate Product Information

What Is Effective Product Information?

Omni-Channel Consumers Blur the Lines Between Online and Offline

Follow Our Blog

Categories